Orders

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Missing Order Confirmation

I haven't received a confirmation email
Please check your spam folder in the first instance but if you do not find anything there, please contact our Customer Support Team on hello@jean-patrique.co.uk with the following information so we can help you.
•  Order Number
•  Email address used to place your order
•  Shipping address

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Faulty item

I’ve received a faulty item, what should I do?
Please contact our Customer Support Team on hello@jean-patrique.co.uk with the following information so we can help you.
•  Order number
•  Email address used to place your order
•  Shipping address
•  The faulty product name and code
•  Description of the fault with photographic proof

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Missing item

I’m missing an item from my order, what should I do?
We’re so sorry about this. Please contact our Customer Support Team on hello@jean-patrique.co.uk with the following information so that we can investigate the matter for you as soon as possible.
•  Order number
•  Email address used to place your order
•  Shipping address
•  The missing product name and code

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Wrong item received

I received an incorrect product(s), what should I do?
We’re so sorry about this inconvenience. Please contact our Customer Support Team on hello@jean-patrique.co.uk with the following information so that we can investigate the matter for you as soon as possible.
•  Order number
•  Email address used to place your order
•  Shipping address
•  Photographic proof of incorrect product your received

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