DCB Homeware Limited TERMS AND CONDITIONS. These terms and conditions are subject to the governing law of the United Kingdom.
ACCEPTANCE OF TERMS THROUGH WEBSITE ACCESS AND USAGE
(1) INTRODUCTION: Welcome to our website. Please take the time to specifically read these terms and conditions along with our Privacy Policy which governs your use and participation on our website. By accessing and using our website you accept these terms and conditions in full. Upon placing an order, you signify that you have read these terms and conditions and agree to be bound by them and comply with them in full. If for any reason you do not agree to be bound by these terms and conditions you must not use our website and can contact us for more information. DCB Homeware Limited reserves the right to amend these terms and conditions at any time without prior notification to customers.
(2) ELIGIBILITY: You represent that you are an adult of the age of 18 years or older and are agreeing to and accepting these terms and conditions. Otherwise, you are prohibited from accessing and using this website and any of its functions, products or services.
(3) PRIVACY: DCB Homeware Limited is committed to protecting your privacy. Please visit our Privacy Policy to fully comprehend how our business gathers, discloses, uses and manages your personal data.
(4) LICENSE TO USE WEBSITE: Unless it is otherwise noted or stated, we and/or our licensors own and operate the property rights of this website and all it's the material therein. All rights are reserved. Pages from this website can be viewed and printed for personal use only. The following restrictions are set out within our Terms and Conditions:You must not:
(5) ACCEPTABLE USE: When using and accessing our website any intentions to cause damage, deny or prohibit accessibility to the website in any way that is unlawful, illegal or any instance of fraudulent or harmful behaviour is prohibited. Using and accessing our website in order to copy, store, host, transmit, send, use, publish or distribute material that could be considered damaging to computer software is prohibited in all forms. Without prior written consent you may not conduct or perform any systematic or automated data collections in relation to our website. Unsolicited transmission of commercial communications is prohibited. Without prior written consent, any sharing of marketing of our website for any purpose is prohibited.
(6) YOUR DCB Homeware Limited ACCOUNT: It is your sole responsibility to ensure that your User Id and password to for your DCB Homeware Limited account are kept confidential. You agree and are bound to all terms and conditions by any activity that is performed under your DCB Homeware Limited account. It is within DCB Homeware Limited's discretion to reserve the right to refuse service, terminate your account and cancel any orders at any time without notice or explanation.
(7) USER GENERATED CONTENT: The material, images, sounds, information and communications that you submit to our website for whatever purposes will grant us a worldwide, non-exclusive license to reproduce, translate, distribute and publish it for existing or future commercial purposes. The communications and material you submit to our website will be handled in a non- confidential and non-proprietary manner unless previously stated and you also grant us the right to sub-license these rights and the right to bring any actions for infringement on of these rights. You must not submit any illegal or unlawful content and must not infringe on any third party's legal rights.
(8) RETURNS AND REPLACEMENTS: All items sold on the DCB Homeware Limited website are subject to a 100 day money back guarantee and as such customers are entitled to a full refund on items returned within this time period**. This 100 day period begins the day that the items are received*. If for any reason you are unsatisfied with your items, to be eligible for a refund you MUST report your request to support@jean-patrique.co.uk within this 100 day period. Request made after this time will be denied. For tracked items, this will be the day that the tracking states "delivered" on the relevant postal carrier's website
**The cost of shipping from the customer to DCB Homeware Limited in the event of a return is the full responsibility of the customer. This term is agreed to upon placing a DCB Homeware Limited order.
(9) MONEY BACK GUARANTEE:
Try any product risk free: If you don't think an item is as effective as we have said it would be, simply return it, within 100 days of receipt of your order. We'll refund the entire purchase price less shipping and handling, no questions asked. Please note a refund may take anywhere from a week to 10 days to post to your account. If not received after 10 days, please contact our customer service for resolution.
Returns: If you wish to return your product, simply contact us within 100 days of receiving your shipment at support@jean-patrique.co.uk, for your Return Merchandise Authorization Number (RMA) and write it on your return label. Shipments without an RMA will not be accepted for returns. Shipping charges are not refundable. Other conditions may apply. Please contact us for details.
It is strongly recommended that all returns are sent using a tracked service to us. We can issue a refund only when it is received by us. In the event you have sent it via an untracked service and it is not received by us, we will not be liable to issue a refund.
(10) LIMITED WARRANTIES: DCB Homeware Limited cannot warrant or guarantee the complete accuracy of all or any information published on this website, that the website will remain available at all times or that content is kept up to standards and date. To the absolute maximum under applicable law DCB Homeware Limited excludes all representations, warranties and conditions that relate to this website and the use of our site. This includes, without limitation, any warranties implied by law of satisfactory quality.
(11) INDEMNITY: You hereby indemnify our website and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
(12) BREACHES OF TERMS AND CONDITIONS: If you breach our terms and conditions in any way, we have the right to undergo or take action as deemed appropriate and at any time may deny you access to our website by necessary means and/or bring court proceedings and legal action against you. Our terms and conditions are for the benefit of both parties but are not intended to benefit third party associations or be enforceable by any third party. Our relation to these terms and conditions is not subject to the consent of any third party. DCB Homeware Limited may suspend or terminate this agreement or a member's account at any time and immediately if we believe there has been fraudulent activity has been used on our website.
(13) TERMS AND CONDITIONS MODIFICATIONS AND REVISIONS: DCB Homeware Limited has the right to change, modify or revise our website at any time without prior notification. By using our site, you agree to be bound by any changes, modifications and revisions.
(14) RESPONSIBILITY FOR YOUR OWN PRODUCT USE: You hereby take full responsibility for the use of your DCB Homeware Limited products. All DCB Homeware Limited products should be kept out with the reach of children. DCB Homeware Limited is not responsible for any harm, loss, or allergic reaction that maybe be caused by your use of the product.
(15) SHIPPING POLICY: Safe delivery of your package is your responsibility. We ship all orders through a reliable postal service. Once a package is shown in tracking as successfully delivered we cannot process or reship replacements unless non receipt of goods can be proven.
Cancellations and Address Changes: If you place an order on http://jean-patrique.co.uk and decide you want to cancel or change the address, you must notify us at support@jean-patrique.co.uk within 1 hour of placing the order where we will endeavour to resolve the issue. However, due to the nature of our shipping processes; cancellations and address changes cannot always be guaranteed. In the event that it is not possible to alter the order before it has been processed, please notify DCB Homeware Limited Support Department (support@jean-patrique.co.uk), where arrangements can be made to recover the order and a suitable resolution found.
(16) PROMOTIONS, SPECIAL OFFERS & COUPON CODES: All promotions, special offers and coupon codes (hereafter referred to as offers) are subject to the above terms and conditions of the DCB Homeware Limited website. Unless specified otherwise, all offers are subject to the following terms and conditions:
Customers who become aware of an offer after having placed an order will not be able to redeem the offer retroactively.
(17) 25 YEAR WARRANTY: Supplying Europe with quality cookware for over 20 years, Jean Patrique embrace the best of modern cooking technology and manufacture. We therefore certify your Jean Patrique product has a limited 25 year warranty that protects against defects in the material and the finishing of the product with normal use, in accordance with Jean Patrique’s maintenance and usage instructions. The warranty on all Jean Patrique products is valid for 25 years from the date of purchase.
Damage caused by misuse or abusive use, negligence, accidents, overheating, commercial use and/or changes to the product made by the end consumer is explicitly excluded from this warranty. Should your product develop a defect during the warranty period, please get in touch with customer service (hello@jean-patrique.co.uk).
(18) - SMS/MMS MOBILE MESSAGE MARKETING PROGRAM (INCLUDING CART REMINDERS) TERMS AND CONDITIONS
(a). When you opt-in to the service, we will send you an SMS message to confirm your signup. (b). Our messaging service will be used for marketing communications (including company updates, events, sales, shopping cart reminders, etc.) (c). You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. (d). If at any time you forget what keywords are supported, just text "HELP" to the short code. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe. (e). We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Symmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages*** (f). As always, message and data rates may apply for any messages sent to you from us and to us from you. Frequency of messages may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to hello@jean-patrique.co.uk.
If you have any questions regarding privacy, please read our privacy policy: https://jean-patrique.co.uk/pages/privacy-policy
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