Please contact our Customer Support Team with the following information and we will try our best to cancel your order.
•  Order Number
•  Email address on order details
•  Shipping address
•  The fault product name and code
•  Description of the fault

If the order has already been dispatched, we will help you organise a return.

We offer a full refund or exchange up to 100 days after your purchase if you are anything but 100% satisfied. If you'd like to return your order, please send it to the following address:
Jean Patrique Euro House Cremers Road Sittingbourne ME10 3US Kent, UK.
We will process your refund as soon as we receive it. It usually takes 3-5 working days from the time of receipt.